Don't Throw Your Flood-Damaged Computer Away; Your Data is Safe.
05.11.10
Dear Friends,
Like everyone in the Nashville area, we are simultaneously heartbroken by the devastation brought by the recent flooding and encouraged by the community involvement we have seen in its wake. First and foremost, we want to express our sympathy to everyone who has been affected by the flooding; our thoughts and prayers are with you. Secondly, we’d like to help.
As we’ve been out in the community—both on business and individually helping out with relief work—we’ve seen the extent of damage to people’s homes and possessions. And, of course, computers are among the items that have been damaged in many cases. Since water and electronics do not mix well, odds are that most computers that came in contact with flood water have suffered irreparable damage. However, it’s extremely important that you do not throw your damaged computer away. Your computer may be beyond repair, but that does not mean that your data is lost. Even when damage is severe, there are measures we can help you take to recover your documents, photos, music, etc.
In light of the flood disaster, our data recovery partner, Ontrack, has given us a reduced rate on their services. Whereas data recovery can typically cost upwards of $1,500-$2,000, they are offering free drive evaluation and a flat recovery rate of $850 to people whose computers are damaged due to flooding in our area. Furthermore, we have decided to pass all these savings on to our clients; if your computer has been damaged by flooding, we will provide Ontrack’s data recovery to you at cost, and we will waive all charges for our work processing your recovery. To have your data recovered, then, you will pay only the $850 flat rate plus the cost of a new hard drive to contain your recovered data, if needed (if you have less than 20GB of data or would like to send in an external drive of your own, you will not be charged for a new one).
We realize that even with the savings we can offer you, the immense cost of recovering from flood damage may prevent you from recovering your data at this point. The most important point to remember, though, is that it is worthwhile to hold onto your computer. There may come a day when you want to restore your old data.
Again, know that we feel deeply for everyone affected by this disaster. We want to use our expertise to aid in your recovery, so please call us if we can help you restore your data, and feel free to pass this information on to anyone who would find it helpful. We'd like to help as many people as possible.
Sincerely,
Sean Wright